Last Updated: July 20, 2026
Thank you for shopping at KateLamb.art. Each artwork is printed on demand specifically for your order and fulfilled by our production partner. Because every item is custom-made, we have a limited return policy as outlined below.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, contains a manufacturing defect, or you receive the wrong product, please contact us within 30 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photographs of the product, the packaging, and any visible damage
We will review your claim and, if the issue is confirmed, will arrange an appropriate resolution, which may include a replacement or a refund at no additional cost to you.
Please do not return any items unless we specifically instruct you to do so. Because our products are fulfilled by a third-party production partner, return shipments (when required) must follow the instructions we provide. In some cases, you may be asked to retain the item or have it collected for inspection.
Returns for Change of Mind
Because all products are printed specifically for each customer, we do not accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong product
- Buyer’s remorse
- Color variations caused by differences in monitor or device displays
- Minor variations in print placement or trimming that fall within normal manufacturing tolerances
Please review your order carefully before completing your purchase.
Shipping Issues
Please ensure that your shipping address is accurate and complete before placing your order.
If an order is returned because the shipping address provided was incorrect or incomplete, or because the package was unclaimed, we may be able to resend your order. Additional production and shipping charges may apply.
If your order is taking significantly longer to arrive than the estimated delivery timeframe, please contact us. We will work with our fulfillment partner and the shipping carrier to investigate the shipment and provide updates whenever possible.
If a package is confirmed to be lost in transit, we will arrange an appropriate resolution, which may include sending a replacement or issuing a refund, depending on the circumstances. Please note that investigations with shipping carriers may take several business days before a package can be officially declared lost.
We are not responsible for shipping delays caused by circumstances beyond our control, including severe weather, customs processing, labor strikes, carrier disruptions, or other unforeseen events. However, we will do our best to assist you in resolving any shipping issues as quickly as possible.
Cancellations
Orders begin production shortly after they are placed. Because of this, cancellation requests can only be accommodated if production has not yet started. Please contact us as soon as possible if you need to cancel an order.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Contact Us
If you have any questions about your order or need assistance, please contact us through the contact form at https://katelamb.art/contact/.
We are committed to making sure you receive beautiful, high-quality artwork and will do our best to resolve any issues promptly and fairly.